In the first initiative of its kind, ERM Power commissioned PwC to survey over 160 commercial and industrial organisations to identify the attributes they value the most in their energy retailer. They found that while price is important, there are other factors that matter significantly and that shape customer choice when it comes to contracting energy.
Here’s what else the research revealed:
Almost 20% of customers experienced moderate or significant issues with their current electricity retailer
93% of these customers spend up…