Author - Phoebe Mann

This Summer's Energy Market Highlights

This Summer’s Energy Market Highlights

Ever wondered about the underlying events in the wholesale energy market? Let’s see what has impacted the Australian energy market over the summer.
Wednesday, 18 December 2019
Critical Peak Demand Day, as declared by AusNet – ausnetservices.com.au/Business/Electricity/Demand-Management/Critical-Peak-Demand-Tariff
Monday, 30 December 2019
High temperatures in Victoria, some coal-fired units were offline for maintenance and transmission line outages occurred.
AEMO dispatched RERT in Victoria in trading intervals from 5 pm to 11 pm – aemo.com.au/energy-systems/electricity/emergency-management/reliability-and-emergency-reserve-trader-rert
The Victorian spot price was $6,449/MWh for the period from 3 pm…

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The value of service: ERM Power ranks number one for customer satisfaction

ERM Power has been ranked number one for customer satisfaction in the Utility Market Intelligence (UMI) Survey for the ninth consecutive year, confirming the value of service when it comes to helping customers manage their energy needs.
The UMI survey is undertaken each year by independent research company NTF Group and surveys large customers of major electricity retailers.
The survey revealed a 94 per cent satisfaction rating for customers of ERM Power – 21 points higher than the next best performing…

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Network Tariff Optimisation

Our complimentary network tariff review could save your business money

With a Network Tariff Review fast approaching in March, we explain exactly what it means and explore how it can assist larger businesses in managing the cost of energy.
What to look out for and why?
Twice a year, our Operations Team conduct a review of our large customers’ network tariffs to identify potential savings for their business. This is a complimentary service that we offer our customers and one that has proven highly effective in helping our larger customers stay…

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Retailer Reliability Obligation

The Retailer Reliability Obligation

We take a closer look at exactly what the Retailer Reliability Obligation (RRO) is and what’s been happening since it came into effect in July 2019.
RRO Update
The Retailer Reliability Obligation (RRO) formally took effect on July 1 2019. Since then, the South Australian Minister for Energy and Mining has triggered the RRO in South Australia for certain periods during January to March 2022 and 2023.
For all other states in the NEM, this authority sits with AEMO which must identify…

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David Guiver for ERM Power's Quarterly Wholesale Market Update

Quarterly Wholesale Market Update: October – December 2019

This quarter, Executive General Manager Trading, David Guiver, has a final look at the 2019 LGC supply-demand balance, talks about Q4 ’19 electricity and generation supply mix and looks back at the historical contract prices to see if there are lessons to be learned for the future.

Need help gaining control of your energy consumption and usage? We can help you navigate a complex energy environment, targeting an average 25% improvement in your business’ energy productivity. Learn more about how…

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Why CFOs Are Switching Energy Retailers

Why CFOs Are Switching Energy Retailers

Today’s CFOs know that time is money, and time wasted on avoidable administration means less time spent on bigger business issues. With energy costs becoming a bigger part of the bottom line, energy management is increasingly part of the CFO’s remit. In this article, we explore three of the reasons CFOs are making the decision to switch energy retailers.
Process efficiency
It’s a fact that freeing your staff from menial tasks allows their capabilities to grow and increases employee engagement. But…

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Are You Getting the Information You Need to Take Control of Your Energy?

Information You Need to Take Control of Your Energy

Energy has become a key strategic issue for today’s commercial & industrial business leaders. In the changing energy landscape, having access to wholesale energy market information and understanding your own site usage can be invaluable to strategy planning. Price volatility, regulatory uncertainty and new technologies have brought new options that can provide a competitive advantage, from basic cost control and compliance through to operational performance, productivity and corporate social responsibility.
Before organisations can develop a plan for energy management, they…

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The Top 3 Reasons Businesses Leave their Energy Retailer

Top 3 Reasons Businesses Leave their Energy Retailer

A recent report commissioned by ERM Power has revealed the top three reasons businesses leave their energy retailer.
A survey of over 160 commercial and industrial organisations by PwC has identified the attributes businesses value the most in their energy retailer, and the reasons they switch providers. It found that while price is important, there are other factors that influence customer choice.
1. Better Product Offering
Increasing uncertainty in the energy market means customers are looking for flexible products that give them…

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5 Tips When Recontracting Your Business Energy

5 Tips When Recontracting Your Business Energy

When it’s time to recontract your business energy, it’s all about being prepared and doing your homework.
1. Get your site information in shape
It’s important that everyone involved in the recontracting process has a clear picture of the business needs. Work with your procurement department or energy advisor to identify the following information for each of your sites:

Site addresses
NMIs (National Metering Identifier, a unique reference for each connection point)
Current contract end date
Current charges and costs
Annual consumption
Any forecast changes to your…

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PwC Survey of large organisations

PwC asks: Beyond price, what are Australian businesses looking for from their energy retailer?

In the first initiative of its kind, ERM Power commissioned PwC to survey over 160 commercial and industrial organisations to identify the attributes they value the most in their energy retailer. They found that while price is important, there are other factors that matter significantly and that shape customer choice when it comes to contracting business energy.
Here’s what else the research revealed:

Almost 20% of customers experienced moderate or significant issues with their current electricity retailer
93% of these customers spend…

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What’s your business energy going to cost you these holidays?

What’s your business energy going to cost you these holidays?

Your buildings could be costing you money this holiday season, according to data and analysis of commercial energy use from ERM Power.
Megan Houghton, ERM Power’s Executive General Manager Energy Solutions, says their analysis may surprise many executives, but close to one in 10 commercial premises in Australia are running energy intensive building systems despite being unoccupied on public holidays.
“Applying these findings to the National Electricity Market, we estimate Australian businesses potentially waste about two million kilowatt hours of power…

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Quarterly Wholesale Market Update: July – September 2019

ERM Power is excited to share our new Quarterly Wholesale Market Update for July – September 2019.
Our Market Update provides a quarterly summary of wholesale market activity to help you keep up to date with what is happening in the industry.
July – September 2019 Wholesale Market Update
This quarter, Executive General Manager Trading, David Guiver gives an update on the renewable energy target, talks about AEMO’s Electricity Statement of Opportunities and discusses how tight the Victorian market is starting to…

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Residential Investment

ERM Power invests in residential energy retailers

Many of our customers may not be aware that ERM Power has investments in two residential energy retailers. Leveraging our strengths and experience in the business sector, these companies stand to benefit from our many years of energy expertise.
Why residential?
Having canvassed a range of options aimed at diversifying our investments and strengthening our market share and capabilities, a few years ago ERM Power invested in two businesses that serve residential customers: Energy Locals and 1st Energy.
EGM Energy Retail Steve…

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Network Tariff Optimisation

Network Tariff Optimisation

ERM Power’s Network Tariff Optimisation (NTO) program has been designed specifically to save our customers money, with the next round of reviews having just happened.
The last NTO review in March 2019 identified $3.5 million[1] in potential annual savings for our large customers that could be realised simply by switching to a different network tariff. Of that figure, customers who implemented our recommended tariff change expect to realise approximately $2.1 million in annual savings (in aggregate). This leaves $1.4 million…

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Five-minute settlement rule changes

Five-Minute Settlement rule takes effect in the National Electricity Market from 1 July 2021

A substantial change is set to take place to the cost structures of generator dispatch and retailer consumption, with the launch of the Five-Minute Settlement rule in 2021.
The Five-Minute Settlement rule seeks to resolve pricing anomalies that have existed since the start of the National Electricity Market (NEM). Currently generators bid and are dispatched on a five-minute basis, however they are paid on their half-hourly dispatch volume multiplied by the half-hourly average spot price. The time difference was born…

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