Slider

Energy Products

Whether you have a few very large sites spending over $30,000 a year, or a lot of small sites spending less, we have a range of products to suit your needs.

We’re committed to delivering high-quality and flexible services to business energy customers. That’s our promise and it makes all the difference.

LARGE BUSINESS PRODUCTS

For customers spending more than $30,000 per annum, we’ll work with you to tailor a pricing structure which best suits your requirements.

Slider

FIXED

Under a fixed-price product, your energy rates are agreed upfront for the contract term. Plus, you’ll enjoy award-winning customer service and dedicated account management.

Simple

Rate Certainty

Risk of contracting during market highs

STEP

Our Strategically Timed Electricity Procurement (STEP) product is available to customers with usage exceeding 5,000 MWh per annum. This is where prices are agreed progressively over time through an easy-to-use web-based transaction platform.

Limit market timing risk

Contracting flexibility

Pool Price Pass Through (PPPT)

Pool Price Pass Through gives you access to real-time wholesale electricity pricing. With prices set every five minutes, this product is ideal if your organisation is able to rapidly adjust consumption to respond to market volatility. Not available in WA.

Proactively manage your costs

Volatile cashflow

May be more expensive than a fixed contract

Additional credit requirements may apply

OUR SERVICES INCLUDED

Personal account management

As an ERM Power customer, your dedicated account manager will take ownership of your enquiries – whether you have a billing question, site change or market update.

Timely, accurate billing.

Our accounts team prides itself on exceptional service. With systems developed in house, we boast 99.9% accuracy and issue 98% of bills within two business days of end of month.

Number one for customer service

ERM Power has been named the UMI Customer Service* Winner for the past 7 years. With a 92% customer satisfaction rate, our business energy specialists are committed to delivering what they promise.

* Utility Market Intelligence (UMI) survey of large customers of major electricity retailers by independent research company NTF Group.

Network tariff reviews.

As tariffs and site consumption change over time, so does the most appropriate tariff for your site. We can look at all available tariffs to identify savings opportunities on a regular basis (six months of usage history required).

Customer portal access.

Nominated users in your team can access your billing, consumption and market data 24/7 to make managing your contract easier.

Business is our focus.

ERM Power works exclusively with business and government organisations. Our people and systems are built to provide the service large organisations and government need to manage their electricity contracts.

SMALL USAGE MULTI-SITE PRODUCTS

Whether you have 10 or 10,000 small sites, we have a product to suit your needs. We can provide tailored pricing, with flexible contract terms as well as a dedicated account manager to help making managing your account simple.

Slider

FIXED

With our fixed price product, your bundled energy rates are fixed for a defined term, protecting you from market volatility.

Budget certainty over your contract term

No rate changes*

Less transparency due to bundled rates

* Rates and charges may change if your distributor varies your tariff.

UNBUNDLED

Our unbundled product provides fixed retail charges (inclusive of energy, environmental and market charges). Network charges are separately passed through on invoices.

Retail charges fixed for the contract term*

Network charges pass through provides market transparency

* Rates and charges may change if your distributor varies your tariff.

OUR SERVICES INCLUDED

Personal account management.

As an ERM Power customer, your dedicated account manager will take ownership of your enquiries – whether you have a billing question, site change or market update.

Billing options that save you time.

We work hard behind the scenes to make billing as accurate and flexible as possible. You can also opt for consolidated billing to make paying your account quick and easy.

Delivering great customer service

Great customer service is our business. Our experienced, empowered business energy specialists are accountable for delivering what they promise.

Network tariff reviews.

As tariffs and site consumption change over time, so does the most appropriate tariff for your site. We can look at all available tariffs to identify savings opportunities on a regular basis (six months of usage history required).

Customer portal access.

Nominated users in your team can access your billing, consumption and market data 24/7 to make managing your contract easier.

Business is our focus.

ERM Power works exclusively with business and government organisations. Our people and systems are built to provide the service large organisations and government need to manage their electricity contracts.

TASMANIAN SMALL BUSINESS OFFER

Are you a small business in Tasmania? We believe in great customer service and keeping things simple, so you can focus on what you do best.

Slider

ADJUSTABLE

Our adjustable-rate product gives you a competitive price with no exit fees.

Rate changes no more than once each calendar year*

No exit fees

* Rates and charges may change if your distributor varies your tariff.

FIXED

With our fixed-price product, your bundled energy rates are fixed for the contract term to protect you from market volatility.

Budget certainty over your contract term

No rate changes*

No exit fees

* Rates and charges may change if your distributor varies your tariff.

OUR SERVICES INCLUDED

Customer portal access.

Nominated users in your team can access your billing, consumption and market data 24/7 to make managing your contract easier.

Business is our focus.

Our focus is on business, not residential. We don’t have big call centres, we value personalised relationships.

Delivering great customer service

Great customer service is our business. Our experienced, empowered business energy specialists are accountable for delivering what they promise.