Help & Support
If you need help or support you'll find some important information below.
If you don’t find your answers below, we have a team of energy experts who can help you with your query. All you have to do is ask.
FIND YOUR NETWORK PROVIDER
If you're having issues with your network, such as a power outage or a problem with your poles and wires infrastructure, you will need to contact your network. To find your network provider, simply enter your postcode and retrieve your relevant network provider's details.
Moving your business?
If you’re already with ERM Power at your current premises, call us on 13 23 76 to arrange your move.
We’ll arrange your electricity disconnection at your current address and reconnection at your new one over the phone. To avoid delays, it’s best to give us more than 3 business days notice.
Small business customer charter
Find out more about your rights, entitlements and obligations under your small business contract with us.
Do not contact list for small business
ERM Power maintains a no contact list in connection with the marketing, advertising and promotion of our customer retail services. Customers on the list will not be contacted for marketing purposes. All small business customers consuming less than 100MWh of electricity per annum are eligible to join this list.
If you are a small business customer and wish to be placed on the list, you can join in person, electronically, by telephone or in writing. Please ensure you include your ABN and contact details in your correspondence. Alternatively, submit your details via the form below.
Our contact details are:
Mail: PO Box 18042, Collins St. East VIC 8003
Phone: 13 23 76
We maintain small business customers’ entries on the list for two years unless otherwise specified.