ERM Power account manager talking to customer

Why we’re still No.1 for customer satisfaction

By Steve Rogers, ERM Power Executive General Manager, Energy Retail (AU)
While we’d much rather talk about you – our customers – than our own achievements, ERM Power has been named No.1 for customer satisfaction for the 8th year in a row. This accolade was again the result of a survey of large commercial and industrial customers conducted by independent research company NTF Group.
We think a lot about what drives customer satisfaction in our business. Experience has shown that it’s…

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ERM Power Women In Tech Scholarship

ERM Power is proud to announce two new scholarships with QUT Science and Engineering Faculty

As part of ERM Power’s continued commitment to improving diversity in our business, we are proudly partnering with the QUT Science and Engineering Faculty to establish two scholarships for Women In Tech at QUT.
General Manager, Solution Delivery Steve Nichols believes ERM Power’s commitment to improving diversity in the business will provide benefits to innovation moving forward.
“The benefits of having a diverse culture where people feel safe to voice their ideas and options are proven,” he said.
“At ERM Power we’ve worked…

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ERM Power staff conducting an energy assessment

Energy assessments identify big savings for big customers

Our Energy Assessments are designed to pinpoint any inefficiencies and source real savings for your business.
ERM Power’s Executive General Manager, Energy Solutions Megan Houghton says many larger customers that ERM have worked with are unaware that these savings are possible.
“We’ve noticed that most businesses are preoccupied with their day-to-day tasks and targets and they don’t necessarily have the internal capabilities or resources to know when an energy management opportunity exists.
“Companies want to save money and remain competitive. What they…

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A large ERM Power customer

Will your business save in our next Network Tariff Review?

 

Did you know that network charges (tariffs) can make up about 33% of a large customer’s total energy bill? Tariffs are separate from electricity charges, and the impact of being on the wrong one can be significant.
At ERM Power, we want to help you minimise energy costs. Our twice-yearly Network Tariff Review is one way we can help. The Network Tariff Review is a complimentary service we offer our large customers to check if you are still on the…

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Energy Efficiency Funding for Manufacturers - ERM Power

Energy Efficiency Funding for Manufacturers

The NSW Government is offering up over $16m in matched funding to help manufacturing businesses save energy and money.
The NSW Office of Environment and Heritage opens funding tomorrow for manufacturing businesses in NSW, as well as potentially those that undertake manufacturing activities, to boost their energy efficiency.
Manufacturers are energy intensive and some of the largest users of energy in the country, so this comes as a valuable opportunity for businesses to upgrade to energy efficient equipment, improve energy metering…

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Record electricity prices driven by extreme weather

Record electricity prices driven by extreme weather, generator outages and aggressive patterns of generator bidding behaviour, outlines ERM Power EGM Trading David Guiver.
Forward contract prices escalating: high pool prices, as a result of recent events, have led to higher contract prices for commercial and industrial customers. Unpredictable market behaviour highlights the importance of good energy management strategies for large power consumers in a volatile energy market and policy environment.
Much has been written about the extreme pool price volatility that…

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The 3 key factors influencing higher energy prices

David Guiver, ERM Power’s Executive General Manager of Trading, explains that several key factors are likely to be influencing market increases and general energy price volatility. These are:
1. Predictions of a hot, dry summer ahead
Future weather forecasts can significantly influence energy markets because suppliers look at these predictions closely when hedging energy purchases on the futures market and setting prices.
When the forecast says we’re in for a hot, dry summer, this indicates that businesses and households will use more…

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Large industrial projects need specialised skills

ERM Power adds large-scale industrial project expertise and energy efficiency certificate creation capability to ERM’s existing suite of energy productivity solutions with the acquisition of Out Performers.
Out Performers delivers large and complex commercial and industrial electricity and gas efficiency projects aimed at the 300 largest energy users in Australia. The company’s technical expertise and services in electricity and gas advisory, project delivery and energy performance analytics for industrials complements ERM’s existing Energy Solutions business model and expands the capability…

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Prime time for helping smooth the flow

ERM Power CEO Jon Stretch makes no attempt to hide his frustration with the latest failed attempt to get a national energy policy up and running, even though it means plenty of opportunity for his business to grow.
“It’s just beyond belief that at five minutes to midnight, when there has been an incredible amount of consultation with industry, with industry groups, with consumers, with competition groups et cetera, that we just saw politics of the worst kind make the…

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Where to Start with Energy Efficiency

Energy efficiency is rapidly climbing up the corporate agenda but many organisations get caught out thinking just one product is the right solution. Watch Megan Houghton, Executive General Manager, Energy Solutions at ERM Power explain the best evidence-based way to take control of your energy management.
If you would like to talk to an expert, click here.

 

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Network Tariff Review May Uncover Potential Savings

If your organisation is not on the right network tariffs for its energy profile and usage, you could be spending too much on electricity. Our network tariff review may uncover potential savings for your organisation.
Network Tariff Optimisation
Network costs can make up to a third of the overall cost of some customers’ electricity bills and while these costs are passed through to customers, being on the right network tariff for your site will ensure you’re not paying more than you…

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Smart Advice to Secure the Best Energy Deal

Considering switching business energy providers? A word to the wise: lock in the best possible terms by thinking green and assuming nothing.
Having dealt with soaring energy costs for years, organisations are becoming savvy. They know they can save significantly if they negotiate wholesale energy prices with retailers. What many don’t realise is that’s not the only way you can control what you pay for energy.
You have the power
“While network tariffs are fixed costs that stay the same no matter…

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RERT – The Challenges of Maintaining Supply in Extreme Weather

RERT operates outside of the National Electricity Market (NEM) and involves contracting large energy users to either use less energy or generate power from their own generators when called upon by AEMO.

Basically, big industrial users like aluminium smelters, steelworks and paper mills are compensated for ‘switching off’ to provide emergency relief if the power network is threatened.
Summer is traditionally the time of year the power network is most stretched. It’s not just high demand, but extreme temperatures and climatic…

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Buildings Behaving Badly: Who Topped the Christmas List?

About one in 10 commercial and office buildings around Australia were ‘lit up like Christmas trees’ running their energy-intensive building systems despite being unoccupied on Christmas Day, says new data from ERM Power, Australia’s second largest commercial and industrial (C&I) energy retailer.i
ERM Power analysed the actual energy consumption data of thousands of business and government sites around Australia that it would normally expect to be shut, to determine how good or bad their energy performance was on the quietest…

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National Energy Guarantee Must Deliver Optimal Mix of Resources

Reliability, sustainability and affordability without major market disruption and cost.
ERM Power has today released its submission, jointly signed by 10 retailers, on the National Energy Guarantee (NEG) urging policy makers to get the design right to drive investment in the right resources in the right locations while supporting competition and reducing cost.
The Energy Security Board (ESB) discussion paper opens up the conversation on how to deliver affordable energy, well-placed and well-timed dispatchable resources, such as batteries, demand response and…

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