Small Business Basic Plan Information, Energy Fact Sheets and Terms & Conditions

Queensland, NSW, ACT, Victoria, SA and Tasmania

A Standard Retail Contract applies when electricity is not supplied under a Market Contract. For example, the small customer consumes electricity at a premises without first contacting a retailer or if a small customer continues consuming electricity at a premises after a market contract for the supply of electricity to the premises has ended. The terms and conditions of Standard Retail Contracts are governed by applicable energy regulations.

Note for small businesses on flat tariffs* in Queensland, NSW and SA – Default Market Offer:

From the 1 July 2019, standing offer prices for flat tariff small business customers have been varied due to the introduction of the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019. The non-price terms of the Standard Retail Contract remain unchanged. All flat tariffs were varied to equal the Reference Price**.

* A tariff that includes a fixed daily supply charge, and a variable charge reflecting the volume (in kWh) of electricity consumed.

**Price set by the Australian Energy Regulator for a financial year in relation to electricity supply to a small customer of a particular type in the distribution region.

Information about your current rates and charges is available by contacting us on 13 23 76 or via email at

Note for small businesses on Standard Retail Contracts in Victoria – Victorian Default Offer (VDO):

The VDO is a regulated price for electricity that all Victorian electricity retailers are required to offer to small customers from 1 July 2019. The VDO is set by the Essential Services Commission (ESC) and will apply to ERM small business standing retail contract customers, including those customers on our deemed customer retail arrangement. The ESC has varied the Victorian Default Offer for flat-tariff customers on standing retail contracts from 1 Jan 2020. The rates can be viewed below.

Further, from 1 Jan 2020, non-flat tariff customers on standing retail contracts will now be on the VDO in respect of the VDO compliant maximum bill. If you are on a non-flat tariff standing retail contract for your electricity, you will be rolled over to the VDO from 1 Jan 2020. The non-price terms of the Standard Retail Contract remain unchanged. Information on the Victorian Default Offer rates (for standard retail contract customers) are accessible below from our Energy Fact Sheets.

Amounts specified in the standing offer prices and other amounts payable under this contract are inclusive of GST.

Call us on 13 23 76 or via email at to discuss access to the VDO.

Small Business Basic Plan Information & Energy Fact Sheets

Our Standard Retail Contract and prices are available in limited circumstances in Tasmania, Queensland, New South Wales, South Australia, the Australian Capital Territory and Victoria.

Electricity pricing depends on the distribution area you are located in. For all states other than Victoria, plans are presented as links to an information sheet referred to as Basic Plan Information Documents on the Energy Made Easy website that contains all the key data about a plan. For Victoria, a link to an Energy Fact Sheet will be provided.

Enter your postcode below to find the links to the relevant Basic Plan Information Documents or relevant Energy Fact Sheets (for Victorian Customers).

Call us on 13 23 76 if you need help to determine your distributor.

ERM Power Default Rates

Commercial & Industrial Default Rates

Default energy and environmental rates that apply to commercial and industrial customers holding over upon expiry of a fixed term contract.

Information about your current rates and charges is available by contacting us on 13 23 76.