Queensland, NSW, ACT, Victoria, SA and Tasmania
Our Standard Retail Contract and prices are available in limited circumstances* for small customers in Tasmania, Queensland, New South Wales, South Australia, the Australian Capital Territory and Victoria.
Note for small businesses on flat tariffs* in Queensland, NSW and SA – Default Market Offer:
Changes to rates to apply from 1 July 2020 for small businesses on flat tariffs** in Queensland, NSW and SA:
From 1 July 2020, your Default Market Offer (“DMO”) tariffs will change in accordance with the new Default Market Offer tariffs announced by the Australian Energy Regulator. The new Default Market Offer tariffs applies to both flat tariff solar and non-solar customers. New rates that apply will be available from 1st July below.
* A tariff that includes a fixed daily supply charge, and a variable charge reflecting the volume (in kWh) of electricity consumed.
** Limited circumstance such as deemed customer retail arrangement.
Changes to Standard Retail Contract to apply from 1 July 2020:
From 1 July 2020, the updated Standard Retail Contract terms and conditions will incorporate the 2020 ACT Consumer Protection Code which is applicable to ACT customers only. The updated Consumer Protection Code detailed obligations on all retailers on selected Guaranteed Service Levels and associated rebate levels. All other terms and conditions remain the same.
- Standard Retail Contract Terms & Conditions (current till 30 June 2020)
- Standard Retail Contract Terms & Conditions (effective from 1 July 2020)
Note for small businesses on Standard Retail Contracts in Victoria:
The Victorian government has varied the Victorian Default Offer for flat-tariff customers on standing retail contracts from 1 Jan 2020. The rates can be viewed below.
Further, from 1 Jan 2020, non-flat tariff customers on standing retail contracts will now be on the Victorian Default Offer (VDO) in respect of the VDO compliant maximum bill. If you are on a non-flat tariff standing retail contract for your electricity, you will be rolled over to the Victorian Default Offer. Information on the Victorian Default Offer rates (for standard retail contract customers) are accessible below from our Energy Fact Sheets.
All amounts specified i.e. standing offer prices and other amounts payable under this contract, are inclusive of GST.