Life Support

If you or someone residing at your business premises relies on Life Support Equipment, it is vital that you advise us as your energy retailer as well as your distributor.

What is the purpose of Life Support registration?

Registering for Life Support means that if your energy retailer or distributor plans to interrupt your power supply for maintenance, repairs or other works, they will let you know in advance so you can organise an alternative power source. Having a back-up plan in place is essential even if you are a registered Life Support customer. This is because unexpected power outages can occur without warning and you should have a plan to help you deal with an unexpected interruption to your power supply.

Registering for Life Support

For further information or to register for Life Support, please contact us by emailing us at [email protected] or by calling 13 23 76.

If the approved life support equipment is fuelled by both electricity and gas, in addition to contacting us, you should also contact your gas retailer or distributor.


National distributors (emergency 24 hours)

You will find your distributor’s name and number on your electricity bill.

Ausgrid13 13 88
Endeavour Energy13 10 03
Essential Energy13 20 80
United Energy13 20 99
Powercor Australia13 24 12
CitiPower13 12 80
Jemena13 16 26
AusNet Services13 17 99
Energex13 19 62
Ergon Energy13 16 70
TasNetworks13 20 04
Evoenergy (formerly known as ActewAGL)13 10 93
SA Power Networks13 13 66
Western Power13 13 51
Emergency number for ERM Power

Life Support emergency number (24 hours) 13 23 76

More information about Life Support

Click here to read our Life Support Fact Sheet that provides further details about Life Support and how to register.

You’ll also find a list of the types of Life Support Equipment that is covered, the process for planned interruptions and suggestions on how you can prepare an emergency plan for unexpected power outages.