Life Support
If you or someone residing at your business premises relies on Life Support Equipment, it is vital that you advise us as your energy retailer as well as your distributor.
What is the purpose of Life Support registration?
Registering for Life Support means that if your energy retailer or distributor plans to interrupt your power supply for maintenance, repairs or other works, they will let you know in advance so you can organise an alternative power source. Having a back-up plan in place is essential even if you are a registered Life Support customer. This is because unexpected power outages can occur without warning and you should have a plan to help you deal with an unexpected interruption to your power supply.
Registering for Life Support
For further information or to register for Life Support, please contact us by emailing us at [email protected] or by calling 13 23 76.
If the approved life support equipment is fuelled by both electricity and gas, in addition to contacting us, you should also contact your gas retailer or distributor.
EMERGENCY NUMBERS FOR DISTRIBUTORS
National distributors (emergency 24 hours)
You will find your distributor’s name and number on your electricity bill.
| NSW | |
| Ausgrid | 13 13 88 |
| Endeavour Energy | 13 10 03 |
| Essential Energy | 13 20 80 |
| VICTORIA | |
| United Energy | 13 20 99 |
| Powercor Australia | 13 24 12 |
| CitiPower | 13 12 80 |
| Jemena | 13 16 26 |
| AusNet Services | 13 17 99 |
| QUEENSLAND | |
| Energex | 13 19 62 |
| Ergon Energy | 13 16 70 |
| TASMANIA | |
| TasNetworks | 13 20 04 |
| AUSTRALIAN CAPITAL TERRITORY | |
| Evoenergy (formerly known as ActewAGL) | 13 10 93 |
| SOUTH AUSTRALIA | |
| SA Power Networks | 13 13 66 |
| WESTERN AUSTRALIA | |
| Western Power | 13 13 51 |
Emergency number for ERM Power
Life Support emergency number (24 hours) 13 23 76
More information about Life Support
Click here to read our Life Support Fact Sheet that provides further details about Life Support and how to register.
You’ll also find a list of the types of Life Support Equipment that is covered, the process for planned interruptions and suggestions on how you can prepare an emergency plan for unexpected power outages.
