Pay My Account

We pride ourselves on billing accuracy and customer satisfaction. In fact, we have 99.98% billing accuracy for our big business customers and 93% billing satisfaction amongst all our customers. We get it right.



To make your payment by internet/telephone banking, contact your financial institution to establish payments from your nominated bank account. Accounts include cheque, savings or other transactions accounts. Payments can then be made from your internet/telephone banking service using Biller Code 667287.

Direct Debit

For convenient payments from your bank account^^, download and complete our Direct Debit Request Form.

PDF icon  Download Direct Debit Form

Credit Card

To pay by credit card^, please call 1300 192 645 or pay online via our secure payment portal.

PDF icon  Pay online via payment portal

Mastercard, Visa, Diners Club International, American Express

Pay by Mail

Post your payment slip along with your cheque^^ or money order to:
ERM Power Retail Pty Ltd
PO Box R1713
Royal Exchange NSW 1225

Pay in Person

Pay in cash, EFTPOS or cheque^^ at any Australia Post Office.  To find your closest Australia Post Office, simply click here.

Electronic Funds Transfer (EFT)

To pay via electronic funds transfer, please transfer to the account below, quoting your EFT reference number found on your bill. You can send your remittance advice to [email protected] or fax 07 3221 2963.

BSB: 014 015
A/c number: 836978201
A/c name: ERM Power Retail Pty Ltd

^Surcharge Fees:
Credit cards are subject to a surcharge of: Visa 1.15% (GST Inclusive); MasterCard 1.15% (GST Inclusive); AMEX 1.87% (GST Inclusive); Diners Card 1.65% (GST Inclusive).

^^Dishonoured cheques or direct debits will result in a dishonour fee of $25.00 (Ex GST). This will be shown on your next account.