Energisation and Re-energisation Timeframes
In the event of an existing connection, ERM Power will request your distributor to energise and provide customer connection of the premises as soon as practicable after the formation of a relevant contract between yourself and ERM Power in accordance with Rule 79 of the National Energy Retail Rules. Click here to view the relevant legislation.
Re-energisation after disconnection
a) We must request your distributor to reconnect your premises if, within 10 business days of your premises being disconnected:
(i) you ask us to arrange for reconnection of your premises; and
(ii) you rectify the matter that led to the disconnection; and
(iii) you pay any reconnection charge (if requested).
b) We may terminate this contract 10 business days following disconnection if you do not meet the requirements in paragraph (a).
c) If you have a remotely read meter, reconnection of the supply of electricity to your premises may occur remotely.
NOTE FOR SOUTH AUSTRALIAN CUSTOMERS
There are additional specific rules for South Australian customers in relation to re-energisation. Click here to view the relevant South Australian Legislation.
NOTE FOR ACT CUSTOMERS
ERM is required to abide by the ACT Reconnection Standard. Click here to view the relevant ACT Legislation.