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Get the service you deserve

Big Australian businesses aren’t all getting what they deserve from their energy retailer.

At ERM Power, we’re committed to delivering the very best service to our customers. That’s our promise and it makes all the difference.

BIG BUSINESSES AREN’T GETTING THE SERVICE THEY DESERVE

We commissioned PwC^ to survey over 160 commercial and industrial organisations, asking them what they look for in their energy retailer. Watch the video to see what they found.

AUSTRALIA’S LARGEST BUSINESS-ONLY ELECTRICITY RETAILER*

As experts in energy, we’re focused on staying ahead of the energy market and understanding the challenges faced by our business customers.
Our range of products and services is designed specifically for big business.
When your business energy is with us, you benefit from the true value of our service – and can get on with running your business.

SWITCHING IS EASY

Whether your business consists of just one site or many, account set up is simple and fast.
And once it’s done, access is easy via our user-friendly Customer Portal that allows you to schedule reports, analyse your data and take control of your energy use.

ENERGY PRODUCTS BUILT FOR BUSINESS

Big businesses want more control over their energy contracting, which is why we offer a range of innovative product options for all business types.
We take the time to understand your business and its energy needs. Talk to us today to find the best product for your next contract.

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ACCURATE BILLS
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ACCURATE BILLS, DELIVERED ON TIME

We believe that delivering accurate bills on time is a service that every business deserves. In fact, our billing is actually 99.9% accurate and delivered on time so you spend less time and resources chasing, checking and disputing your account – and more time on your business.

YOUR OWN ACCOUNT MANAGER

You deserve personalised service. With ERM Power, you have direct access to your own account manager who is an expert in the energy market and your one point of contact. Contact them directly – one number, no queues, no transferring between people or divisions.

FLEXIBILITY AS YOUR BUSINESS NEEDS CHANGE

We understand businesses need to be agile. You won’t be penalised if your contracted energy usage changes through the lifetime of your contract. Speak to us to learn how this can help your business.

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Find out what large businesses are looking for from their energy retailer.
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Sometimes it’s better to talk in person. Get in touch below and we'll call you back.

GET IN TOUCH TODAY

^This research was commissioned on behalf of ERM Power and conducted in May 2019. The insights were based on a random sample of 163 Commercial and Industrial customers in the Australian National Electricity Market and may not apply to all businesses. The range of additional price respondents are willing to pay to go from the average market offering to the highest service level available in the market. Ranges were informed by qualitative research with business stakeholder and intermediaries (energy brokers, consultants etc.).

*Based on load and on ERM Power analysis of latest published information