Tag - customer satisfaction

The value of service: ERM Power ranks number one for customer satisfaction

ERM Power has been ranked number one for customer satisfaction in the Utility Market Intelligence (UMI) Survey for the ninth consecutive year, confirming the value of service when it comes to helping customers manage their energy needs.
The UMI survey is undertaken each year by independent research company NTF Group and surveys large customers of major electricity retailers.
The survey revealed a 94 per cent satisfaction rating for customers of ERM Power – 21 points higher than the next best performing…

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